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Refund Policy

Refund and Cancellation Policy Effective date: October 2025

Overview

  • This policy explains when and how clients of Rebecca Ingram Legal Consultancy may receive refunds for legal consultancy and coaching services. It applies to all engagements unless your engagement letter states otherwise. Local laws and professional conduct rules prevail if they differ from this policy.

Refund Policy

Definitions

  • “Client,” “you”: the contracting party purchasing services.

  • “Services”: legal consultancy (e.g., consultations, research, document drafting, compliance reviews, training) and/or coaching. 

  • “Retainer/Deposit”: advance funds to secure time availability or cover future work/expenses.

  • “Business day”: define, e.g., Monday–Friday, excluding public holidays in England.

 

General Principles

  • No outcome guarantees. Refunds are not issued based solely on dissatisfaction with a result.

  • Earned vs. unearned fees: You are entitled to a refund of a fixed fee if the Service is not delivered.

 

Cooling‑Off (if required by law)

  • If a statutory cooling‑off period applies (e.g., distance/online sales to consumers), you may cancel within 7 days of acceptance, provided no Services have been performed during that period.

 

Retainers and Deposits

  • Retainer service is for the use of a certain number of pre-paid hours. If engagement does not occur, no refund is due. 

  • Deposits are non-refundable.

 

Fixed-Fee or Milestone Work

  • If you cancel before completion:

  • Where milestones are defined: fees for completed milestones are earned and non‑refundable; unearned portions are refunded.

  • Where no milestones are defined: a reasonable portion is earned based on work completed to date; the remainder is refunded.

  • Any substantial preparatory work or scheduling commitments may be treated as partially earned.

 

Consultations, Meetings, and Training

  • Cancellations/rescheduling by client:

  • 48+ hours’ notice: full refund or fee credited to a new date (your choice).

  • 24–48 hours’ notice: 50% refund or 100% credit.

  • Less than 24 hours/no‑show: no refund; one courtesy reschedule may be offered at our discretion within 30 days.

  • If we cancel, you may choose a full refund or a free reschedule.

 

Deliverables and Digital Products

  • Once custom deliverables (e.g., drafted documents, research memos) are delivered, fees for the delivered work are earned and are non-refundable.

  • Generic templates or digital products are non-refundable.

 

Third‑Party Fees and Expenses

  • Court fees, government charges, agents, translators, researchers, notaries, travel, and similar pass‑through costs are non‑refundable once incurred or committed.

  • We will provide receipts upon request.

 

Quality Concerns and Rework

  • Notify us of any quality issues within 7 days of receipt of Service. We will review and, where reasonable, offer revisions at no additional charge.

  • If we cannot remedy a material deficiency consistent with the agreed scope, we may issue a partial or full refund for the affected portion.

 

Force Majeure

  • If Services are delayed or prevented by events beyond either party’s control, we will reschedule where possible. If rescheduling is not feasible, we will refund unearned fees and unused retainers.

 

How to Request a Refund

  • Email: rebecca@rebeccaingramconsultancy.com.

  • Include: name, engagement/reference number, Service description, dates, reason for request, and supporting documents.

  • We may request additional information to verify and process the request. For compliance, refunds are made only to the original payment method/payer.

 

Processing Times and Method

  • Decision within 10 business days of receiving complete information.

  • Approved refunds are processed within 5–10 business days thereafter.

  • Card/bank processing times may vary; we are not responsible for intermediary delays.

Chargebacks and Disputes

  • Please contact us first to resolve concerns. Unauthorized chargebacks may be disputed and may incur administrative fees where permitted.

 

Termination of Engagement

  • You may terminate at any time by providing 14 days written notice. We will cease work promptly and account for fees/expenses. Unearned amounts will be refunded per this policy and governing professional rules.  Unused time on any retainer plans will not be refunded.

  • We may withdraw as permitted by law/engagement terms; you will receive a refund of any unearned amounts.

 

Governing Law and Priority of Terms

  • This policy is governed by the law of England, subject to any mandatory consumer or professional conduct rules.

  • If there is a conflict between this policy and your signed engagement letter, the engagement letter takes precedence.

 

Updates

  • We may update this policy from time to time. The version in effect at the time of purchase/engagement applies unless changes are required by law.

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